Punreet Kaur

I am a dedicated and results-driven retail professional with a strong background in sales and customer service. As a Keyholder at Sunglass Hut, I take on leadership responsibilities by ensuring smooth store operations, maintaining security protocols, and supporting team success. My role includes assisting customers with personalized styling recommendations, processing transactions efficiently, and driving revenue through strategic sales techniques.

Previously, as a Sales Associate at Sunglass Hut, I consistently exceeded sales targets, implemented effective selling strategies, and contributed to an exceptional shopping experience for customers. My ability to engage with clients, provide expert product knowledge, and maintain store aesthetics has played a key role in the brand’s success.


Experience

Key Holder

Sunglass Hut
  • Entrusted with opening and closing the store, ensuring adherence to security protocols and company policies.
  • Supervised daily operations and supported sales associates in achieving store goals.
  • Assisted customers with product selection, styling advice, and personalized recommendations.
  • Managed transactions, returns, and exchanges efficiently while ensuring cash register accuracy.
  • Oversaw inventory control, restocking, and maintaining store visual standards.
  • Acted as a point of contact for resolving customer concerns and addressing operational challenges.
October 2024 - Present

Sales Associate

Sunglass Hut
  • Delivered excellent customer service by guiding clients in selecting the perfect eyewear.
  • Drove sales by upselling, cross-selling, and actively engaging with customers to meet sales targets.
  • Assisted with store operations, including maintaining visual merchandising and restocking products.
  • Processed purchases, returns, and exchanges accurately and efficiently.
  • Contributed to team success by collaborating with colleagues and supporting store initiatives.
October 2023 - September 2024

Education

Humber Polytechnic College

Ontario Graduate Certificate
Retirement Home Management
September 2024 - Current

Humber Polytechnic College

Ontario Graduate Certificate
Research Analyst
September 2023 - August 2024

Guru Nanak Dev University

Post Graduate Diploma
Diploma in French
July 2022 - May 2023

Guru Nanak Dev University

Bachelors of Science
Human Genetics
July 2019 - May 2022

Skills

Retail & Sales Expertise
  • Sales Target Achievement & Revenue Growth
  • Upselling & Cross-Selling Strategies
  • Customer Engagement & Relationship Building
  • Inventory Management & Merchandising
  • Store Opening & Closing Procedures
  • Customer Service & Communication
Conflict Resolution & Problem-Solving
  • Active Listening & Call Handling
  • Personalized Styling & Product Recommendations
  • Complaint Handling & Issue Resolution
  • Multilingual Communication (English, French, Hindi, Punjabi)
Technical & Computer Skills
  • Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Point of Sale (POS) System Management
  • Data Entry & Record Keeping
  • Cross-Browser Testing & Debugging (for technical troubleshooting)
  • Basic Computer Maintenance & Troubleshooting
Leadership & Team Collaboration
  • Keyholder Responsibilities (Security & Store Supervision)
  • Training & Mentoring New Employees
  • Cross-Functional Team Collaboration
  • Agile Work Environment & Adaptability
Industry-Specific Knowledge
  • Retail & Fashion Eyewear Trends
  • Retirement Home Operations & Management
  • Financial Management for Retirement Homes


Contact Me